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Services
The services we offer are based on the expertise available to us from the various members of our team, through the extensive knowledge and experience gained by each.
We provide business operational support services to our clients in three ways:
Project Management
80% of projects either fail within the first six months of implementation or are never completed. Our PROJECT MANAGEMENT skills will improve the chances that your implementations are a success. From DEFINITION to DELIVERY we will ensure that the stakeholders are committed to achieving the results you need. Our PLANNING expertise will ensure proper TASK MANAGEMENT, clear PROJECT AUDITS and agreed MONITORING criteria. Under agreed TIME, QUALITY & COST specifications, we can help take you into the 20% success band. |
Business Process Outsourcing (BPO)
By outsourcing your business processes to us, allowing us to manage the processes on your behalf, you can focus on your CORE BUSINESS, building COMPETITIVE ADVANTAGE and improving BOTTOM-LINE RESULTS. This is not just a case of "farming out" selected functions of your company's operations. We help you to completely RESTRUCTURE AND REDIFINE the way your organisation works, by implementing and managing new processes. Theses are completely INTEGRATED into your organisation utilising the connectivity provided by the Internet. |
Operational Analysis, Advice and Recommendation
Quite often, all that is required in order to improve your OPERATIONAL EFFICIENCY is a fresh pair of eyes. By undertaking an analysis project, we will spend time working alongside you and your team to EXAMINE THE WAY YOUR ORGANISATION ACTUALLY WORKS (including the working environment, the business processes and the company culture). We will then report the results of our analysis and provide ADVICE as to how you can improve the efficiency of your business operations. |
Methodology
All projects begin with an initial discussion with one of our team members in order to evaluate the issues, understand your business and, more importantly, appreciate your company culture. We may need to interview members of your team to benchmark their role in the process and to identify their commitment to change. This will enable us to implement appropriate techniques and plan our strategy accordingly.
A Solution Programme or Project Proposal will be produced, outlining our recommendations and specifying which members of our team will be involved and to what degree. These levels of involvement will determine the cost. Having agreed the Solution Programme with you, making careful moderations where necessary, we will finalise the cost, time and quality specifications in order for the project to begin. |
